Help
Practical help for private data, iCloud, reminders, widgets, Live Activities, and Apple purchases.
Last updated: August 14, 2026We aim to reply within 3–5 business days. This is a target, not a guaranteed response time.
Please protect your privacy. Do not send personal details about your faith, mood, journal, gratitude, or temptations by email or phone. For a technical report, the app version, iOS version, device model, the affected screen, and steps to reproduce are usually sufficient.
Close and reopen Lumefide, check that iOS is current, and note what happened immediately before the issue. Do not delete the app if you need to preserve device-only data. Include no sensitive entries in screenshots.
Notifications are optional. Check iPhone Settings → Notifications → Lumefide and the reminder choices inside Lumefide. Focus modes and system notification summaries can delay how a local notification appears.
Without available iCloud synchronization, personal entries exist only in Lumefide’s local database on that iPhone. Keep the device protected and avoid deleting the app before resolving a storage or transfer issue.
Use the same Apple Account on each supported device, confirm iCloud is available, and allow Lumefide to use iCloud. Apple explains how to change which apps sync with iCloud.
With Lumefide iCloud synchronization enabled, allow the old device to finish syncing before opening Lumefide on the new device. Without iCloud, Lumefide data may not transfer automatically. Keep the old device and contact support before deleting anything.
In Lumefide, open Profile and choose “Delete all personal data.” A second confirmation is required. This removes app-managed local data; synchronized deletion is passed to private iCloud when enabled. Apple-controlled purchase history is separate.
Use “Restore purchases” in Lumefide while signed in to the Apple Account used for the subscription. Apple also provides help when an in-app purchase cannot be found or used.
Apple controls subscription management and cancellation. Follow Apple’s official instructions to view, change, or cancel subscriptions. Deleting Lumefide does not by itself cancel a subscription.
Refund eligibility and decisions are handled by Apple. Use Apple’s official process to request a refund.
The monthly plan is intended to have no free trial. For the annual plan, Apple may display a seven-day trial when it confirms eligibility. The price, renewal terms, and any trial shown in Apple’s purchase view are authoritative. If the displayed offer is unexpected, do not confirm the purchase and contact support.
Lumefide includes “Draw closer to God again” for 7 days, “Make prayer a habit” for 14 days, and “Live with greater calm and trust” for 30 days. The first day of each journey is available without Plus; continuing requires Plus. Journey selection, completed days, progress, and reward choices are stored locally and are included in supported private iCloud synchronization.
Plus provides Home Screen and Lock Screen widgets. If a widget is empty, open Lumefide once, confirm Plus access, then add or refresh the widget. Custom goal names remain hidden unless you enable them in Lumefide’s widget privacy settings.
A Plus focus session can appear on the Lock Screen and Dynamic Island when Live Activities are allowed. Custom focus titles are not shown there. Check iPhone Settings if the Live Activity does not appear.
Send privacy questions to privacy@lumefide.com and general feedback or reproducible bugs to support@lumefide.com. The operator cannot inspect entries that exist only on your device or in your private iCloud database.
